These Terms and Conditions govern the membership offered by Fiji Skin Clinic to individual clients ("Members"). By enroling in the membership programme, you ("the Member") agree to the following terms.
1. Membership Term
- The membership has a minimum contract length of 12 months.
- After the initial term, it will automatically continue on a rolling monthly basis unless cancelled.
2. Cancellation Policy
- Members may not cancel during the first 12 months.
- After this period, you may request cancellation with 30 days notice via email to info@fijiskinclinc.co.uk.
- The cancellation process will be under review by Fiji Skin Clinic until confirmed.
- No refunds will be issued for payments already made, except as required by applicable law.
3. Cooling-Off Period
- If you sign up online or outside the salon premises, you have the right to cancel within 14 days of sign-up for a full refund, provided you have not used any membership services during that period.
- To exercise this right, contact Fiji Skin Clinic in writing within the 14-day period.
4. Payment
- Membership fees are charged automatically on a monthly basis to the payment method on file.
- You agree to keep your payment details up to date.
- If a payment fails, your membership benefits may be suspended until resolved.
5. Rollover Policy
- Included services or credits follow the following rollover policy.
- Expired or unused services cannot be exchanged for cash or transferred to another person.
6. Booking and Appointments
- All bookings are subject to availability.
- Members are expected to give at least 48 hours' notice to cancel or reschedule an appointment.
- Missed appointments or late cancellations may result in forfeited services or fees.
7. Freezing or Holding Membership
- Members may request to pause (freeze) their membership for a minimum of 1 month and a maximum of 3 months per year.
- Freeze requests must be made in writing with sufficient notice.
- Membership benefits cannot be used while the account is frozen.
8. Changes to Terms or Pricing
- Fiji Skin Clinic may update membership terms or pricing without prior notice.
- If you do not agree to the new terms, you may cancel your membership before the changes take effect via email.
9. General
- Memberships are non-transferable and for individual use only.
- By joining, you accept these terms and agree to comply with all salon policies.
- Nothing in these terms affects your statutory rights under consumer law.
- These terms are governed by applicable local laws in your region.